About me:
I'm a User Researcher based in Lossiemouth, Scotland, transitioning from design to broader research work aligned with my recent MSc in Psychology. I have a strong background in qualitative and mixed-methods research, and I am passionate about understanding humans and using research to improve services for diverse populations. I’ve led research with neurodivergent people and their managers at Cognassist and explored bereavement experiences for Sue Ryder at Torchbox. My work goes beyond tick-box exercises, utilising empathy and an individualised approach to uncover meaningful insights that drive change, and I’m skilled in distilling complex information into clear, actionable findings. Get in touch at charlottelittleyresearch@gmail.com or on LinkedIn.
Experience:
User Researcher
Justice Digital, Remote
Aug 2024 — Present
- Conduct qualitative research to improve digital tools for vulnerable users, aligning with accessibility & wellbeing needs
- Engage with stakeholders, including service users, to optimise support for those navigating complex processes.
- Apply psychological principles in research design, ensuring ethical and user-sensitive methodologies.
Product Researcher
Cognassist, Remote
Sept 2023 — Aug 2024
- Led user research on cognitive diversity, gathering insights to improve neurodivergent-friendly learning solutions.
- Developed frameworks for supporting neurodivergent users, applying psychological theories of cognition and learning.
- Created customer feedback loops to measure intervention effectiveness and support evidence-based improvements.
User Researcher
OVO, Remote
Feb 2023 — Sept 2023
- Led qualitative research, applying psychological principles to explore user behaviour, emotional drivers, and decision-making.
- Conducted in-depth interviews and journey mapping, ensuring accessibility and emotional impact were key considerations.
- Synthesised complex insights into clear, actionable recommendations using easy-to-understand visualisations.
User Researcher
Torchbox, Remote
July 2022 — Feb 2023
- Designed & conducted ethical research with vulnerable participants, including a study on bereavement for Sue Ryder, ensuring a compassionate & psychologically informed approach
- Delivered qualitative discovery work, focusing on accessibility and emotional impact
- Translated complex findings into practical improvements for digital services
User Researcher
Tails.com, London + Remote
Nov 2018 — June 2022
- Researched user behaviour, motivation, and decision-making in pet nutrition
- Ran workshops on cognitive biases and behavioural insights for teams
- Used storytelling to make complex behavioural data accessible
Education:
Key skills:
Methods & tools:
MSc Psychology (conversion) - Merit
The Open University
Sept 2022 - July 2024
BA Hons European Culture, Society, Communication and French - 2:1
The University of Birmingham
Sept 2008 - July 2021
Interviews (Lookback, Zoom, Whereby)
Surveys (Qualtrics, Survey Monkey, & others)
Card sorting (Optimal Workshop)
Mobile ethnography (Whatsapp - yes, really!)
Diary studies (Whatsapp, email, google forms)
And more!
Qualitative research
Workshop facilitation
Ethical research with vulnerable groups
Mentoring and training
Quantitative research
Communication and story-telling
