How I can help you
I'm fortunate to have had lots of different experiences in User Research, starting in high-growth start-up and scale-up companies, before moving into agency and later larger corporations and the public sector.
On this page are just a few areas where I may be able to help your organisation either by completing valuable research, creating essential assets, or embedding user-centred practice within your product team.
These are areas where I see the most questions and demand, but if you've got something else in mind that isn't listed here, I'd love to chat and see if I can help you - get in touch!
End-to-End Qualitative Research
You might be seeing some undesirable metric shifts or a change to your customers' behaviour that you don't quite understand. With my end-to-end User Research services, I work directly with you and stakeholders to understand your needs and concerns.
Based on what you tell me, I'll propose a suite of work designed to answer your question. Once we have a plan, you can leave it all to me - research ops, facilitation, synthesis, and analysis - the works.
Deep customer knowledge work
Knowing our customers and users is often a lot harder than it looks, and finding the time, space, and energy to do this deep work when you're also trying to deliver features can be really tough. Through deep customer work, I can come in and understand what is already known, what assumptions your team has, and identify gaps in knowledge that I can then work to fill. I then package all this information into helpful assets that quickly get your team on the same page. These also work as amazing onboarding tools as your company scales. This could include customer journey mapping, customer segmentation, and personas.
I'm an experienced design sprint facilitator with ready-to-use resources that mean I can come in and start right away, saving you the time and effort of preparing for a week's sprint. At the end of your sprint, I'll have handled recruitment and admin for your day 5 user tests, which I'll facilitate for you.
Design Sprint Facilitation
Research ops set-up
Trying to embed continuous discovery, but keep coming up against the bottleneck of admin? I've been there! Good research ops can be a nightmare to set up, but has a seismic impact on your ability to practice user-centred design in a lean way. With clever use of tools, templates, and workflows, I can build you a bespoke research ops process that is lean and well-documented so anyone in your company can follow it!
User Research Training
I'm a firm believer that anyone can conduct user research, and often, the vast majority of research within a Digital Product team is best conducted by the team building the product. I'm passionate about User Research, and I'm always happy to share the love. If you have an area of User Research you're looking to upskill the team on, I'm always happy to design training to help your team. Alternatively, I already have pre-created training I can deliver on User Research Methods and Survey Writing for Product Design Teams.
