User research training
I'm a firm believer that anyone can conduct user research, and often, the vast majority of research within a Digital Product team is best conducted by the team building the product. I'm passionate about User Research, and I'm always happy to share the love. If you have an area of User Research you're looking to upskill the team on, I'm always happy to design training to help your team.
Alternatively, I already have pre-created training I can deliver on:
User Research Methods
A bespoke training package where you can choose from 23 research methods covering all four areas of the double diamond framework. Focuses on essential knowledge about each method, bolstered with examples in practice from my own career to bring the abstract to life.
Survey writing for Product teams
Question writing is both an art and a science. Asking the wrong question, or the right question in the wrong way risks generating unusable data. My in-depth training on question writing furnishes teams with the knowledge and skills to approach question writing for surveys (and other methods) in the best way to yield insightful results.
Here's what our clients have has to say
"I approached Charlotte to run a user research methods training session with my team. She was absolutely fantastic! Charlotte tailored the session to exactly what we wanted to cover; we got through 7 methods in 2 hours, with detailed examples from Charlotte's extensive experience and enthusiastic engagement with my team. She provided a truly engaging session that the whole user research team at Aviva benefited from. We would love to invite her back when we have more method questions.
- Amy James, UX Research Chapter Lead @ Aviva
Teams I've previously delivered training to:
